How we collect, use, and protect your personal information
MiyaMachiya Works collects information you provide directly to us, such as when you create an account, submit project inquiries, book workshops, or contact us for support. This includes your name, email address, phone number, project details, and payment information when applicable.
We automatically collect certain information about your device andge patterns when you access our platform. This includes IP addresses, browser type, operating system, referring URLs, pages viewed, and time spent on our site. We use cookies and similar technologies to collect this information.
When you submit project inquiries or engage our services, we collect detailed information about your architectural needs, budget ranges, timelines, and property specifications. For craftsmen and suppliers in our network, we collect professional credentials, portfolio information, and service capabilities.
We maintain records of all communications between clients, craftsmen, and our team to ensure project continuity and quality service delivery. This includes email correspondence, project notes, and consultation records.
We use collected information to improve our platform, develop new services, and provide personalized recommendations. Analytics help us understand user preferences and optimize the matching process between clients and craftsmen.
With your consent, we may use your contact information to send newsletters, workshop announcements, and updates about traditionalese architecture. You can opt out of marketing communications at any time through your account settings or unsubscribe links.
We share information with trusted third-party service providers who assist in operating our platform, processing payments, and delivering services. These providers are contractually bound to protect your information and use it only for specified purposes.
When you submit project inquiries, we share relevant project details with qualified craftsmen and suppliers in our network to facilitate accurate quotes and proposals. We only share information necessary for project evaluation and proposal preparation.
We may disclose information when required by law, to protect our rights and property, ensure platform security, or investigate potential violations of our terms of service. We will notify users of such disclosures when legally permitted.
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
As we operate internationally and work with craftsmen across, your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers.
We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Project records are maintained for seven years to support ongoing conservation and maintenance needs.
You have the right to access, update, or delete your personal information. You may also request data portability, restrict processing, or object to certain uses of your information. Contact us at privacy@ephralden.com to exercise these rights.
You can control cookie settings through your browser preferences or our cookie consent banner. Disabling certain cookies may limit platform functionality, but essential cookies required for basic operations will remain active.
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify users of significant changes via email or prominent website notices. Continued use of our services constitutes acceptance of updated terms.
For privacy-related questions, concerns, or requests, contact our Data Protection Officer at privacy@ephralden.com or write to us at MiyaMachiya Works, 22-4 Tanaka Sekidencho, Sakyo Ward, Kyoto, 606-8203. We respond to privacy inquiries within 30 days.